Store Manager

Reference:

1812192

Sector:

Retail, Sales

Salary:

£38,000 to £45,000 Per Annum

Town/City:

London

Contract Type:

Permanent

Full time. £38-£45K OTE -Baker Street area, NW London

The Role

We are looking for a smart, hard-working, self-starting, motivated and gregarious individual who desires to be part of a fast growing, professional, award-winning team within a fast-growing Self-Storage company near Baker Street. If you have TELESALES experience, look no further! This role is leading a small team by example, converting warm leads to customers and providing exemplary customer service into the bargain.

Main Duties and Responsibilities

Your main duties and responsibilities will be broken into four parts:

Key duties will include:

  • Coaching, inspiring & motivating the sales team
  • Sales training, development & performance management
  • Driving sales through improving store KPIs, occupancy and rate while minimising discounting
  • Growing our presence in the local market (e.g. through attending business forums)
  • Developing & maintaining customer relationships
  • Disciplined use of our CRM & sales funnel strategy
  • Monitoring calls for quality assurance
  • Reporting to Senior Management on store KPIs & strategies for improving on these
  • Working with the marketing team on developing local marketing initiatives
  • Delivering high levels of customer satisfaction on net promoter and mystery shopping scores
  • Overall running of the store including store administration, stock / store audits and general housekeeping duties

The Stores are staffed 7 days a week, including Saturdays (0930 - 1830) and Sundays (1000 - 1600) and you will need to be willing to work week-ends, possibly on a shift pattern, within your team

You, as the ideal candidate:

  • - Experience managing and coaching a sales team (not retail)
  • - Detail oriented
  • - Ability to prioritise & multi task- Ability to cross over naturally from the telesales world to real world customer interactions & vice versa
  • - Excellent verbal & written communication skills
  • - Bright, positive and enthusiastic
  • The successful candidate will also live within 30 minutes of the store. Previous experience in consultative sales and /or telesales highly desirable

Reward:

Competitive Salary: £38K Basic -£45K OTE, 20% per month and an additional 20% per annum

  • Monthly store performance bonus
  • Annual bonus
  • 28 days holiday initially, rising to 38 days
  • Additional day’s holiday for your birthday (at Store Manager’s discretion)
  • Red letter days
  • Team nights out
  • 25% discount on packaging materials and room rental

Don't delay, apply today!

PurplePower is acting as the agency on this permanent opportunity. For details on our data handling, please refer to the PurplePower Website