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Customer Service Coordinator-Export

Reference:
VAC-455
Sectors:
Office
Salary:
£25,000 to £27,000 per annum
Town/City:
Orwell
Contract Type:
Permanent

Description

 

This award winning company in beautiful offices in a village close to Cambridge and Royston are looking for a...

Customer Care Coordinator (Export)

The purpose of the role is to provide efficient and effective Customer service, managing the co-ordination of the order to cash process for Performance & Dairy Ingredients and Animal Nutrition export products.

You will proactively manage the customer relationship, enhancing customer experience, improving customer retention and contributing to the development of customer revenue. You will collaborate with functions across the supply chain to ensure that our customer’s expectations are fulfilled.

Do you enjoy liaising with customers on the phone?
Are you super organised and have export admin experience?

Then, look no further, this is the permanent role for you!

You, as the ideal candidate:

Experience of working in a customer services function for an International business (preferably a manufacturer/FMCG but would consider other industries)
Experience of managing customer service through the ‘order to cash’ process
Experience of handling customer exports, including; understanding incoterms, creation of export documentation, booking and managing air/sea/road collections/deliveries with hauliers
Experience of building strong customer relationships (both externally and internally) through the delivery of exceptional customer service
Experience of working closely with production, planning, commercial, logistics and finance teams when required to meet tight deadlines

Salary £25-27K + great company bens.

PurplePower is acting as the agency on this permanent vancancy.

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